Return Policy
At Karuna Foundation, we strive to ensure that you are completely satisfied with your purchases. We offer returns on all physical products, but please note the specific conditions below:
- Eligible Returns: Returns are accepted if the products are defective, such as in cases of misprints, damaged goods, or poor quality items. If you receive a defective product, please contact us within 30 days of receipt at shop@thekarunaway.com to initiate a return and request a refund.
- Non-Eligible Returns: Please note that returns based on incorrect size or fit are not accepted. Due to our small operation and high production costs, we ask that you carefully review the size guide available on each product page before making a purchase to ensure the correct fit.
- Digital Products: Digital products are non-refundable unless there is an issue with deliverability.
How to Request a Return:
- To request a return, please email us at shop@thekarunaway.com with your order number, the item(s) you wish to return, and the reason for the return. Please include photos of the defect if applicable.
- Items must be returned in their original condition and packaging.
- Customers are responsible for return shipping costs.
Refunds:
- Refunds will be processed upon receipt and inspection of the returned items. Please allow up to 14 days from the receipt of your returned item for your refund to be processed.
Thank you for supporting the Karuna Foundation. Your purchase helps us continue our mission to provide healing and support to those in need!
